12

Content Creators

Last Update il y a 3 mois

Becoming a Vendor (Content Creator Account) Vendor Subscription plans Difference Between Product Types Creating a Bundle! Getting Paid

Setting up Live Chat for your store! It's Free!

Get direct contact with potential buyers

Spice

Last Update il y a 4 mois

Tawk.to is a free live chat service that allows vendors to communicate directly with their customers in real-time. Setting up Tawk.to on your SpicyGaming vendor store is a great way to increase engagement, answer questions, and improve customer satisfaction. Below is a detailed step-by-step guide to help you integrate Tawk.to into your store.

Instructions

Step 1: Create a Tawk.to Account

  1. Visit the Tawk.to website: https://www.tawk.to.

  2. Click on Sign Up Free.

  3. Enter your Full Name, Email Address, and Password.

  4. Click Sign Up for Free.

  5. Verify your email address by clicking on the confirmation link sent to your inbox.


Step 2: Set Up Your Property (Store)

  1. After logging into your Tawk.to dashboard, click on Add Property.

  2. Enter your Website Name (e.g., "My Store on SpicyGaming").

  3. Enter your Website URL as https://spicygaming.net/content-creator/yourstore/.

  4. Click Next.

  5. Choose your Property Type as Website.

  6. Click Done to complete the property setup.


Step 3: Get Your Widget Code

  1. In your Tawk.to dashboard, go to Administration.

  2. Select the property you just created.

  3. Under the Widgets tab, click on Add Widget.

  4. Choose the default chat widget or customize it to match your store’s branding.

  5. Once you’re happy with your widget, click on Copy Code to Clipboard.


Step 4: Add the Tawk.to Widget to Your Vendor Store

  1. Log in to your SpicyGaming.net Vendor Dashboard.

  2. Navigate to Settings > Store Settings.

  3. Scroll down to the Enable Live Chat section.

  4. Paste the Tawk.to TawkTo Property ID and TawkTo Widget ID

  5. Click Save Changes.


Step 5: Customize Your Chat Widget

  1. Go back to your Tawk.to dashboard.

  2. Navigate to Administration > Chat Widget.

  3. Here, you can customize:

    • Widget Appearance (colors, position, size)

    • Welcome Message

    • Chat Behavior (trigger rules)

  4. Click Save Changes after customizing.


Step 6: Monitor and Respond to Chats

  1. Download the Tawk.to Mobile App for iOS or Android to respond to customer chats on the go.

  2. Alternatively, you can manage chats from your desktop by logging into your Tawk.to account.

  3. Ensure you are online during your store’s business hours to assist customers in real time.


Step 7: Test Your Live Chat

  1. Visit your vendor store on SpicyGaming.net.

  2. Check if the Tawk.to chat widget appears on your store page.

  3. Start a test chat to ensure it’s working correctly.

Tips for Using Tawk.to Effectively

  • Set Your Availability: Make sure to set your online hours in the Tawk.to dashboard to let customers know when you’re available.

  • Create Quick Responses: Save time by creating pre-written responses for common questions.

  • Use Triggers: Set up automated messages that pop up when customers visit your store.



Extra Benefit - Knowledge Base

Tawk.to enables you to easily create a knowledge base for your product or services and then tie it to your chat! This way even if you are not around the customers can find answers to their questions!

Frequently Asked Questions

Q: Is Tawk.to free to use?

A: Yes, Tawk.to offers a free live chat service with optional paid add-ons.

Q: Can I customize the chat widget to match my store's theme?
A: Yes, Tawk.to allows full customization of the chat widget’s appearance.

Q: How do I know when a customer is trying to chat?
A: You’ll receive a notification on your desktop or mobile app when a customer initiates a chat.

Was this article helpful?

0 out of 0 liked this article